Home / FAQs / What happens if completion is delayed

What happens if completion is delayed

Many customers ask us what the process is for completion and getting keys.  We have made some points to help you understand this process:

  • When you are selling a property you will need to exchange contracts, this involves reading and signing paperwork and agreeing to pay a deposit to exchange contracts.  At this point a date will be agreed on when to complete.
  • Completion generally takes place 1-2 weeks after exchange of contracts has taken place.  We have known exchange and completion to take place on the same day.
  • Before you exchange, if you are using a Removal Company, it is best to call/email them to ensure they have availability on the date you require removals.
  • On the day, the removal team will load all belongings onto the removal vehicle and once loaded travel to your new property.
  • They will wait outside your new property and once the monies in the chain have been moved into the relevant accounts by the solicitors, you will receive a call from your solicitor or estate agent to advise that you can collect the keys to your new property.
  • When you are provided with a quote from our company, you will have been offered a late key waiver.  If you take this out then you are covered if you do not get keys to your new property until later on in the day.
  • If you decided not to take the late key waiver then you will be bound by the terms set our in our quote and will be expected to pay the hourly charge for waiting time.